Browsing Electronic Theses and Dissertations (ETDs) by Subject "Call centre"
Now showing items 1-2 of 2
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Job demands, job resources, emotional intelligence and work-related well-being in a call centre
(North-West University, 2006)Call centre employees in the insurance industry constantly interacts and negotiates with strangers, and are confronted with the unknown, unfamiliar and the unpredictable. They use interactive display terminals during ... -
Work wellness, absenteeism and productivity in a call centre in the insurance industry
(North-West University, 2008)Companies in the insurance industry differentiate themselves in the market from their competitors not only by the products they develop and sell but also by the service they deliver. Many organisations utilise call centres ...