The landscape of banking has changed drastically over the past two decades. Client loyalty is key for banks to stay relevant and deliver sustainable growth. In that context the objective of this research is to identify the ...

This study was conducted to look into state-owned ICT institutions. The emphasis was on devising a strategic management framework that would be robust and agile, thereby enabling government companies within the ICT sector ...

The management and implementation of unique resources contribute to the creation of a sustainable competitive advantage that has a positive impact on the owner of the resource’s profits. Customer relationship management ...

The South African government, in its attempt to curb unemployment, continues to promote and facilitate the establishment of small businesses. The promotion of businesses is evident through the development of policies, ...

The study examines the role that Information and Communication Technology (ICT) can play in order to make e-government possible in the metropolitan areas of the Republic of South Africa. The primary objective of the study ...

In the recent decades there have been tremendous technological and innovative advances that have shaped the business. Technology Laws like Moore’s, Gates law, Gilder’s Law, Metcalfe’s Law and Less’s Law shows the rate at ...

Information Technology (IT) projects that resulted from the accelerated technological pace of change, will enable a path of growth and long term return on investment (ROI) for organisations. However, embarking on such ...

Business processes can play a fundamental role in the improvement of quality of an organisation's services and products. Management is responsible for the organisation as a system and can improve it by defining policies ...

This study sets out to validate that a Customer Relationship Management system is an enhancing factor in the sustainability of the short-term insurance broker’s business. This objective frolm the fact that very few brokers ...