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A comparison of route–to–market strategies as a means to improve customer service
(2011)
This study has been commissioned to compare different route-to-market (RTM) strategies and models within Coca-Cola endeavours in South Africa, Mexico and India. The Coca-Cola RTM model has been explained and the implementation ...
Identifying inefficiencies in the South African primary healthcare supply chain
(North-West University (South Africa) , Potchefstroom Campus, 2011)
The primary objective of this study was to identify and investigate perceived inefficiencies within
the primary healthcare supply chain. Taking into account the paramount role that primary
healthcare facilities play in ...
Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa
(2014)
The main aim of the study was to determine which measurement tool, existing or
adapted, would be able to determine the levels of customer centricity within the sales
channels of a specific organisation, operating in the ...
The impact of implementing selected lean principles in a South African gold processing plant
(2015)
This study explored the theoretical aspects of Lean Manufacturing principles and identified the practical implementations for a gold processing plant. The success rate of Lean implementations is currently as low as 5% and ...
Evaluation of employee commitment as an imperative for business success
(North-West University, 2011)
Employee commitment is a concept that seeks to capture the nature of the attachments formed by individuals to their employing organisations. Researchers such as Porter have attempted to identify what factors influence the ...
Evaluating the levels of service delivery in the Matjabeng Local Municipality
(2014)
Despite the relative successes of the post-apartheid South African Government, government’s failure to adequately deliver basic services has led to recent national public unrest over the problem of poor service delivery. ...
The impact of real–time performance measurement on operations improvement
(North-West University, 2012)
The Industrial Revolution triggered the need for performance measurement and improvement initiatives and since then efforts to measure performance and improve manufacturing operations has gained considerable attention. The ...
Developing a procedure to optimise cycle time in a manufacturing plant
(North-West University, 2011)
Productivity advances generated from ‘lean manufacturing’ are self–evident. Plants that adopt ‘lean’ are more capable of achieving shorter lead times, less waste in the system and higher quality levels. The goal of this ...
Exploring the behavioural competencies of the future project manager : perspectives from a South African project management organisation
(North-West University, 2011)
Project management is as much art as it is science. Competence of project managers is
receiving increasing interest as more organisations accept that project performance has an impact on organisational performance. Scholars ...
A framework for awarding construction projects through term contracts
(North-West University (South Africa), 2019)
The term contracts in the construction environment often involve requirements for construction projects that originate from project managers that manage both capital and operational expenditure. The term contracts mainly ...