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Now showing items 1-7 of 7
Daily hassles, resilience, and burnout of call centre staff
(North-West University, 2007)
Internationally, as well as locally, the trend is for companies to use call centres as their
preferred method of service delivery. The increase in the use of call centres as a service
delivery mechanism thus provides ...
Sense of coherence and employees' experience of helping and restraining factors in the working environment
(North-West University, 2007)
By developing strong, self-sustaining individuals in organisations, employees will need to withstand the forces of stressors and be able to cope with continuous changes within their working environment. To move the equilibrium ...
Roles and wellness of human resource professionals
(North-West University, 2007)
The continuous alignment of human resource strategies, activities. processes and
competencies within an ever-changing business environment poses certain challenges for the human resource profession in a global petrochemical ...
The establishment of implicit personality perspectives among isiNdebele-speaking South Africans
(North-West University, 2007)
Most psychometric instruments used in South Africa are based on Western theory. Questions have arisen on the suitability and validity of these instruments in this context. Usually tests are imported from foreign countries ...
Psychological empowerment, job insecurity and wellness of employees in selected organisations
(North-West University, 2007)
South Africa, like the rest of the world, is undergoing major changes in the social, political, economic, technological and organisational environments. The ability of any organisation to compete internationally will depend ...
Corporate wellness in a chemical industry in South Africa
(North-West University, 2007)
The world of work is changing at a whirlwind speed with mergers, acquisitions, new markets,
products, growth as well as many similar business activities being at the order of the day, all
aimed at improving income and ...
Forces in the merging of universities : a case study
(North-West University, 2007)
Much change has resulted from pressures at a global level, which now impact on South Africa as a member of the international community. Some changes were dramatic and, to a limited extent, resulted in revolutionary ...