Teaching is a sophisticated profession of passion that extends beyond the academics of teacher and learner. The work of a teacher is complex and challenging as there is no limit to the ever-changing roles and responsibilities ...

South Africa has one of the highest unemployment rates in the world. Considering the serious consequences of being unemployed, there is an urgent need to intervene. The first objective of this PhD thesis is to provide ...

Internationally, as well as locally, the trend is for companies to use call centres as their preferred method of service delivery. The increase in the use of call centres as a service delivery mechanism thus provides ...

The face of the workplace has changed dramatically over the past decade and most organisations have to survive in a fiercely competitive global economy. The impact of the changing world of work is most evident in changes ...

Suicide is a reality in South Africa that can be confirmed by the increasing statistics annually. The South African Police Service (SAPS) also shows increasing numbers of suicide. However, these numbers only focus on ...

Companies in the insurance industry differentiate themselves in the market from their competitors not only by the products they develop and sell but also by the service they deliver. Many organisations utilise call centres ...

Relatively high numbers of suicides occur in the South African Police Services. However, little is known about suicide ideation within the SAPS. The objective of this research was to determine the relationship between ...

Uitbranding as verskynsel was oorspronklik waargeneem by individue wat in hulpverlenings beroepe gestaan het, soos byvoorbeeld verpleegsters. Vandag word dit erken dat individue in enige beroep uitbranding kan ontwikkel. ...

There is relatively little research based on the Big Five personality dimensions and job satisfaction and the relationship thereof. Job satisfaction of employees is a good indication of organisational effectiveness and ...

The relationships that people have with their work, and the difficulties that can arise when those relationships turn sour, have been long recognised as a significant phenomenon of the modem age. The use of the term ...