Browsing Economic and Management Sciences by Subject "Service quality"
Now showing items 1-10 of 23
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Community expectations and perceptions of municipal service delivery : a case study in the Emfuleni local area
(North-West University, 2012)The lack of service delivery by South African municipalities has received much attention in recent years. In South Africa, service quality within local government is perceived as being generally poor. According to the South ... -
Consumer perceptions of supermarket service quality : scale development, measurement and validation
(North-West University, 2003)During the last decade much research has been done on consumer perceptions in the so-called pure services with scant attention being devoted to the analysis of retail services associated with the marketing of goods. However, ... -
Creating customer value in an educational environment
(North-West University, 2009)This study researches the topic creating customer value in an educational environment. Two objectives are set, namely to measure the student service levels of the selected secondary schools, and then to determine if any ... -
Customer service of convenience stores
(North-West University, 2008)This study researches the topic customer service of convenience sores. Two objectives are set, namely to measure the customer service levels of convenience stores, and then to determine if any differences exist between ... -
Determinants of bank-switching behaviour within a South African context
(North-West University (South Africa), 2020)The easing of regulations in the global banking industry has allowed entry to new financial institutions. This has led to an increase in competition since banks provide nearly identical products or services. Thus, granting ... -
Determining predictors of customer loyalty in the South African retail banking industry
(North-West University (South Africa) , Potchefstroom Campus, 2017)The South African retail banking industry is a highly competitive industry which has experienced an increase in customer attrition. A large number of customers showing intentions to leave their banks have been observed. ... -
Determining the role of corporate reputation in customer loyalty within the South African banking sector
(North-West University (South Africa), 2023)The study investigates the correlations between the customer’s loyalty, trust and satisfaction regarding the organisation’s reputation within the banking sector in South Africa. High service levels are expected in this ... -
Exploring the healthcare service quality in a provincial hospital
(North-West University (South Africa) , Potchefstroom Campus, 2015)Service quality has been said to be a determinant of customer satisfaction. The perceived quality of services received, influences consumption behaviours and patterns. With regards to healthcare services, the expectation ... -
Integrated customer experience management at the North–West University
(North-West University, 2011)Higher education institutions (HEIs) are facing greater challenges in the modern era as a result of globalization, advancement in new technologies and the worldwide recession. As a result of these factors, as well as a ... -
The interrelationship between selected customer relationship management initiatives, customer satisfaction and behavioural intention
(North-West University, 2013)South African short-term insurers are finding it increasingly more difficult to maintain their market value amidst unpredictable and erratic economic conditions. In addition, the short-term insurance industry is faced with ...