Browsing Economic and Management Sciences by Author "Walters, Mariëtte Louise"
Now showing items 1-1 of 1
-
The influence of culture on customers' complaint behaviour pertaining to service failures
Walters, Mariëtte Louise (North-West University, 2010)Organisations are facing increasing pressures in terms of customer service since customers tend to become more demanding as competition within industries increases. In order to succeed in this changing marketplace, ...