Browsing Economic and Management Sciences by Subject "Expectations"
Now showing items 1-10 of 13
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An application of SERVQUAL to determine customer satisfaction of furniture retailers in Southern Africa : a cross–national study
(North-West University, 2013)Africa, and Southern Africa in particular, has been identified by both South African and international retail chains as an area for growth. Because conflict on the continent has all but dissipated, economic growth naturally ... -
Community expectations and perceptions of municipal service delivery : a case study in the Emfuleni local area
(North-West University, 2012)The lack of service delivery by South African municipalities has received much attention in recent years. In South Africa, service quality within local government is perceived as being generally poor. According to the South ... -
Development of an integrated information and Communications Technology competency framework for prospective Accountancy professionals
(North-West University (South Africa), 2021)With the rapid change in the workplace due to 4IR technological advancements, literature outlines that the accountancy curriculum is not keeping up with this change. This remains an ongoing debate by academics, employers ... -
Development of an interpretation framework for the Kruger National Park
(2015)The growth of the ecotourism industry has resulted in increased demand for ecotourism and, consequently, the demand for one of the most renowned ecotourism destinations in South Africa, the Kruger National Park. Eco-tourists ... -
Employee retention by controlling expectations: understanding the psychological contract of employers in the mining sector
(North-West University (South Africa), 2019)This study examined employee retention by controlling expectations and understanding the psychological contract of employers in one mine in the North West Province, South Africa. The subjective research strategy was utilized ... -
Employee retention by controlling expectations: Understanding the psychological contract of employers in the mining sector
(North-West University (South Africa), 2019)This study examined employee retention by controlling expectations and understanding the psychological contract of employers in one mine in the North West Province, South Africa. The subjective research strategy was utilized ... -
Employees' work outcomes associated with the psychological contract within private training institutions
(North-West University, 2006)Workplace change is caused by the utilization of new technology, changing legislation, globalization and competitive markets. Employees are exposed to new management techniques as well as altered Human Resource policies ... -
Expectations of and satisfaction with the South African Police Service in the Klerksdorp area
(North-West University, 2002)To effectively consult with the community, police managers should have a good understanding of what the public thinks that the police currently do and what they would prefer the police to do. Citizen satisfaction is ... -
Expectations of and satisfaction with the South African Police Service in the Potchefstroom area
(Potchefstroom University for Christian Higher Education, 2003)One of the most dominant features of South Africa's transformation over the past years has been and continues to be crime and violence. The effects of violence on a large proportion of the population as well as on the ... -
The pre–entry psychological contract: exploring expectations and normative entitlements of student groups
(North-West University, 2012)Orientation: Psychological contract theory is expanded by making a distinction between entitlements beliefs and obligations and expectations of prospective employees. Research purpose: To explore and substantiate themes ...