Browsing Economic and Management Sciences by Subject "ITIL"
Now showing items 1-2 of 2
-
Information technology governance frameworks in higher education in South Africa : a paradigm shift
(North-West University, 2012)Good corporate governance has, in recent years, been placed on centre stage worldwide and several frameworks have been put in place to enable organisations as well as higher education institutions to adhere to effective ... -
A managerial framework for implementing chatbots in e-commerce businesses
(North-West University (South Africa), 2020)It is becoming increasingly important for South African e-commerce businesses to recognise how Chatbot technology can aid in providing a positive customer service experience. If successfully implemented, Chatbots offer ...