Browsing Economic and Management Sciences by Subject "Quality management system"
Now showing items 1-4 of 4
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A critique of the impact of Eskom's quality management system failures on business operations
(North-West University (South Africa), Potchefstroom Campus, 2016)The implementation of Quality Management Systems plays a major role within the majority of the companies wishing to excel in their business operations and customer service. Eskom embarked on a journey to Business excellence ... -
Evaluating ISO9001 principles in a service organisation
(North-West University (South Africa), 2021)ISO9000 is a quality management system (QMS), consisting amongst others of ISO9001, which is a set of international quality assurance (QA) standards that enable companies to manage quality effectively by providing an ... -
Identifying criteria for a quality management system in a construction company
(North-West University (South Africa), 2022)Quality has become an essential element in completing a construction project in South Africa. In the last decade, various construction failures have been reported in the news, with some incident causes directly related to ... -
Total quality management in the civil engineering consultancy industry in South Africa
(North-West University, 2012)Consulting Engineers worldwide, and in South Africa, render a professional service to clients consisting of project feasibility studies, planning reports, design, documentation and construction monitoring for infrastructure ...