Browsing Economic and Management Sciences by Subject "Call centres"
Now showing items 1-3 of 3
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Daily hassles, resilience, and burnout of call centre staff
(North-West University, 2007)Internationally, as well as locally, the trend is for companies to use call centres as their preferred method of service delivery. The increase in the use of call centres as a service delivery mechanism thus provides ... -
Job characteristics, emotional labour and work-related flow in an insurance industry call centre
(North-West University, 2007)The global call centre industry has experienced significant growth over the past few years. South Africa has experienced the same trend and in addition, is increasingly beginning to appear on the radar screens of international ... -
The relationship between job characteristics, work wellness and work-related flow of call centre agents in an insurance company
(North-West University, 2006)The technological era in which modern day organisations function, attempting to make every aspect of service more efficient and customer friendly, has cultivated a need within organisations to invent new ways of service. ...