Browsing Economic and Management Sciences by Subject "Emotional Intelligence (EI)"
Now showing items 1-2 of 2
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Confirming the factor structure of the 41–item version of the Schutte Emotional Intelligence Scale
(North-West University, 2012)The research on Emotional Intelligence (EI) has advanced considerably over the past 20 years because of the construct’s scientific and practical relevance. However, in South Africa, a measurement instrument of EI that ... -
Emotion work and well-being of client service workers within small and medium enterprises
(North-West University, 2008)Frontline client service workers are central to the service elements of any small and medium enterprise. People who have much customer or client contact are seen to be subject to stronger emotional display rules. These ...