Now showing items 1-2 of 2

    • Key success factors in managing a conference centre in South Africa 

      Kruger, Susanna Elizabeth (North-West University, 2006)
      The primary goal of this study was to identify key success factors for the management of a conference centre in South Africa. This goal was achieved by firstly portraying an overview of the conference industry in South ...
    • Service quality management in conference tourism : expectations versus delivery 

      McCallaghan, Wilhelmina Aletta (North-West University (South Africa) , Potchefstroom Campus, 2015)
      The primary objective of this study was to determine service expectations of conference delegates in relation to the service delivered at Quest Conference Estate. This objective was achieved by firstly analysing service ...