Developing a managerial framework for an e-governance strategy in the Department of Military Veterans

Abstract

Governments across the globe have embraced the idea and understanding of Information and Communication Technology (ICT) as an enabler to efficient public services. ICT is regarded as the key driver to a digital world and technological transformation. Governments have also started to implement E-Government strategies with an understanding that they will reap benefits such as transparency, effectiveness and embracing of innovation through central points of citizen engagement. The study intended to develop a managerial framework to implement an E-Government strategy framework in the department of military veterans. This was achieved by aligning secondary objectives and the literature review discussed in chapter 2. E-Government strategy embraces the ideology that public services should be at the disposal of the people and the other way around. Online transactions should make it simple and more convenient for citizens to access public services such as online visa applications, and statuses updates. The empirical study found that although there are successful E-Government solutions implemented in South Africa, there is no common framework adopted and developed within the public service. The study further found that there is no collaboration between public entities thus making it difficult to implement E-Government solutions cheaper and at a greater chance of success. The empirical study found that there is a need for a common E-Government framework to be developed and adopted within the South African landscape. A conceptual cloud-based E-Government framework was identified and discussed. This framework is aligned to the national e-strategy requirements and is also in line with local and global legal transcripts, standards and norms.