An analysis of outsourcing of the recruitment function in the Department of Social Development (Mahikeng, North West Province)
Phogojane, Israel Puo
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The problem that prompted for this research is that the Department of Social Development outsource the recruitment function to service providers i.e. agencies and consultants, while it have fully staffed Human Resources Department within the organisation. Despite the fact that the department has qualified human resources personnel at its disposal, who are able to manage the recruitment function, it persists in outsourcing the recruitment of staff. The main purpose of this research is to make a thorough inquiry and analysis to establish whether the outsourcing of staff recruitment is critical and whether it is done accordingly without negating the interest of all stakeholders. Also to answer whether the department is having control on service provider with the help of the policy to improve the quality of services and avoid unnecessary costs. This study is significant because it will encourage the organisation to consider the need to formulate a policy on outsourcing recruitment, including clear guidelines. The findings of the research will assist the human resources personnel particularly those directly involved in outsourcing recruitment to understand when it is most important to outsource recruitment. The research methods that were used are the interviews making use of an interview guide with preset questions, however follow up questions were used where it was necessary. Data was also gathered through discussion with the focus group. The whole target population made contributions to the data that was gathered. Documents included such as the recruitment policy, appointment of service providers, job orders, quotations, and confirmation forms were used as data sources. It is revealed in the findings of the research that the Department of Social Development is not well managed. This co-notation is evidenced by: • Not adhering to the policy the Department of Social Development is having • Backlogs • Staff shortages • Poor discipline- although only senior/scarce positions may be outsourced, all positions are. Just to list a few main findings. It is recommended that the Department of Social Development adhere to the available policy and maintain professionalism by being disciplined i.e. Only outsource the scarce positions. Budgeting must be done not to take money that was set aside for other purposes.
- Humanities