dc.contributor.advisor | Jordaan, J.A. | |
dc.contributor.author | Diedericks, P.G. | |
dc.date.accessioned | 2022-06-10T09:09:15Z | |
dc.date.available | 2022-06-10T09:09:15Z | |
dc.date.issued | 2022 | |
dc.identifier.uri | https://orcid.org/0000-0003-3484-3535 | |
dc.identifier.uri | http://hdl.handle.net/10394/39231 | |
dc.description | MBA, North-West University, Vanderbijlpark Campus | en_US |
dc.description.abstract | The perceptions from the international HSM steel market towards exported South African foundry
products were tested through a qualitative research approach. Customer perception might be
either positive or negative, based on several factors, including delivery time, cost, or quality of the
foundry product. South African exporting foundries, which include the roll making foundry,
experience several challenges associated with the operating environment, and these challenges
contribute to potential cost elevations and/or delayed delivery time. Negative perceptions from
global customers are subsequently experienced. International consumer perceptions towards
South African foundry products need to be understood, as this information enables South African
foundries to properly target the customer market. The results obtained from respondents based
in various geographical markets were coded, analysed, and discussed in the study.
Research analyses performed on the geographical market showed that customer location plays
a critical role in selecting the correct targeting strategy. The European markets tend to perceive
the quality as well as price of South African foundry products as average. The North American
market showed that, although South African foundry products are perceived to be price
competitive, poor perceptions regarding on-time delivery are experienced. Asian markets typically
perceive South African foundry products as expensive and on the price level of a European
exporter. Total cost of ownership (TCO) was seen to be an important factor to consider across all
the geographical markets.
The distance to the market can be seen as a limiting factor for the South African foundry industry,
which forces organisations to think more critically on process improvements and rework. It is for
this reason that an implementation plan, which includes the application of the change
management process of Kotter (1996), was included in the study. | en_US |
dc.language.iso | en | en_US |
dc.publisher | North-West University (South Africa) | en_US |
dc.subject | International | en_US |
dc.subject | Perception | en_US |
dc.subject | Foundry | en_US |
dc.subject | Exports | en_US |
dc.subject | Hot strip mill | en_US |
dc.subject | TCO | en_US |
dc.title | Investigating international perceptions of selected South African foundry products | en_US |
dc.type | Thesis | en_US |
dc.description.thesistype | Masters | en_US |
dc.contributor.researchID | 11097132 - Jordaan, Johannes Albertus (Supervisor) | |