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dc.contributor.advisorWichers, J.H.
dc.contributor.authorAmorighoye, Lucky Eyituoyo
dc.date.accessioned2011-07-29T10:29:19Z
dc.date.available2011-07-29T10:29:19Z
dc.date.issued2009
dc.identifier.urihttp://hdl.handle.net/10394/4304
dc.descriptionThesis (M.Ing. (Development and Management Engineering))--North-West University, Potchefstroom Campus, 2009.
dc.description.abstractMany attempts were made in the past to measure the success or failure of total quality management (TQM) in organizations. Although there are many quality management theories and models in existence, all are imperfect, i.e. each has its own advantages and disadvantages. This research aims at developing an assessment tool for measuring total quality management in SASOL's Steam Station Plant. Based on thorough review of some of the existing literatures in the field of TQM, the research has identified nine TQM principles. A tool for measuring TQM in SASOL's Steam Station Plant has also been proposed, illustrating the relationship between the various identified TQM principles. Data was collected from managers, employees and customers of SASOL's Steam Station Plant. The hypotheses stated have been tested using the Chi-square statistical tool. The findings of the research revealed that employee involvement and empowerment coupled with teamwork is necessary in order for organizations to achieve their goals and quality programs, which includes customer focus and satisfaction. It is suggested that a formal TQM programme be established in SSSP and more principles of TQM that affects a steam station plant be identified and further research work be done on the application of the proposed tool for other process industries.
dc.publisherNorth-West University
dc.subjectTotal quality managementen_US
dc.subjectSASOL's Steam Station Planten_US
dc.subjectProcess industryen_US
dc.subjectHolistic toolen_US
dc.subjectChi-square statistical toolen_US
dc.titleDeveloping an assessment tool for measuring total quality management in SASOL's Steam Station Planten
dc.typeThesisen_US
dc.description.thesistypeMastersen_US


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