The role of small group communication in a corporate working environment
Madonsela, Abel Njanyana
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The purpose of this study was to investigate the effectiveness of small group communication, investigate to what extent small groups communicate within their minibusiness areas within a mining group. The communication role and the influence it has within an organisation, and what structure it takes within the bigger scheme of the organization were also investigated. Many people and organisations form small groups to perform certain jobs, but they do not have a clear understanding of what constitutes a group, essentially what is it that a group can and cannot do. Small groups are always present and employees are always members of one or more small groups. Establishing a precise definition of a small group that is generally accepted by everyone has proven to be a challenge as most scholars come up with different interpretations and definitions of small group communication. A quantitative research method was used for this study as it was deemed suitable for this type of research, but one of the shortcomings of this method is that the data obtained through this method of research is not suitable for generalisations to any population. It is therefore emphasized that it is not the objective of this research to generalise the results of the study, but that it is applicable to the small group communication within the mining group investigated. The sample and data collected were small. A total of 150 questionnaires were sent to two De Beers' mines, Venetia Mine in Limpopo Province and Voorspoed Mine in the Free State Province, requesting employees via their supervisors and line managers to participate in the small group communications survey. The survey revolved mainly around the company's overview of its Continuous Business Improvement (CBI) business system which involved small group initiatives and communication.