|dc.description.abstract||Management of any aspect of life remains the single determining factor for success, wealth, growth and prosperity – this is a general truth. Without an effective management system, nothing will have direction and no milestone can be achieved.
The most important management section of any organization is the management on ground level. If ground level management of an organization is defective, the organization will not function and will soon only serve as a reference to a valuable lesson. The sustainability of local government is determined by the same principle, with the success thereof ascribed to the management of infrastructure and processes within a municipality. One such functioning aspect of municipalities is the electrical energy metering system. A wellmanaged and maintained electrical energy management system is one of the few capital resources of any municipality. The electrical supply system can however also be one of many constraints, impeding development if mismanaged. This research study shows the effects of management, or the lack thereof, on selected rural municipalities. Research was done to determine the current state of technology and the associated financial impact on these municipalities. Although it is not possible to generalize, it is evident from this research study that an underlying problem is the lack of proper ground level management. Design science research was used to add value in the form of a capability maturity model for rural municipalities. Such a model can be used to score a municipality in terms of its capability maturity at national level. When applied correctly, this model can be used as a management tool. By the implementation of certain management strategies based on technical principles, the impact of an electrical energy metering management system was also illustrated by this research study. This research study also covers the applied method and results as implemented by several municipalities within the Republic of South Africa.||en_US